Privacy Policy

Last Updated: September 29, 2026

1. Introduction

Active Altitude Treks & Expeditions Pvt. Ltd. (“we,” “our,” “us,” or “the Company”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, https://activealtitudetreks.com, contact us, submit an inquiry, or book our trekking, peak climbing, mountaineering, expedition, tour, and other travel services.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information depending on your interactions with us and the services you request.

2.1 Personal Information

When you contact us or make a booking, we may collect:

• Full name

• Email address

• Phone number and WhatsApp number

• Country of residence and nationality

• Residential address

• Emergency contact details

2.2 Travel and Booking Information

To organize your trip and provide our services, we may collect:

• Preferred trekking or tour package

• Travel dates and itinerary preferences

• Number of travelers

• Accommodation and transportation preferences

• Flight arrival and departure details

• Special requests and dietary requirements

• Booking history and correspondence

2.3 Passport and Identification Information

For travel bookings, trekking permits, climbing permits, restricted-area permits, and other official arrangements, we may require passport details, passport copies, photographs, and other identification documents.

We collect and use these details only when necessary to arrange your requested services, meet official requirements, or comply with applicable laws.

2.4 Health and Safety Information

For trekking, mountaineering, peak climbing, and other adventure activities, we may request relevant health and safety information, such as medical conditions, allergies, fitness-related information, or emergency medical details.

This information helps us coordinate appropriate travel arrangements and respond to safety-related situations.

2.5 Payment Information

We may collect payment amounts, transaction references, billing details, and payment confirmation records.

Payments processed through banks or third-party payment providers are subject to the applicable privacy and security practices of those providers.

2.6 Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device and operating system

• Pages visited and browsing activity

• Date and time of your visit

• Referring website

• Cookies and similar technologies

This information helps us maintain website security, understand visitor activity, and improve our services.

3. How We Use Your Information

We may use your personal information to:

• Respond to inquiries and provide travel information

• Prepare itineraries, quotations, and customized travel plans

• Process bookings and reservations

• Arrange trekking permits, climbing permits, and other official documentation

• Coordinate accommodation, transportation, flights, and other travel services

• Communicate with guides, porters, and local service providers

• Support traveler safety and emergency arrangements

• Process payments and maintain financial records

• Send booking confirmations, itinerary updates, and service notifications

• Improve our website, services, and customer experience

• Comply with applicable legal and regulatory obligations

• Send promotional emails and travel offers where permitted by law

We will use your information only for legitimate purposes related to our services or other purposes permitted by applicable law.

4. Sharing of Your Information

We do not sell your personal information to third parties.

However, we may share relevant information with trusted third parties when necessary to provide our services or fulfill legal obligations.

These parties may include:

Government authorities: Relevant authorities and departments for trekking permits, climbing permits, immigration, and other official travel requirements.

Hotels and accommodation providers: To arrange and confirm your accommodation.

Airlines and transportation providers: To arrange flights, vehicles, and other transportation services.

Guides, porters, and local partners: To coordinate and deliver your booked trekking, climbing, and tour services.

Payment providers and financial institutions: To process payments and verify transactions.

Website and technology providers: To maintain our website, hosting, communication systems, and business operations.

Emergency and assistance providers: Where necessary to coordinate medical assistance, rescue services, or other emergency support.

We aim to share only the information reasonably necessary for the relevant purpose.

5. International Data Transfers

As we organize travel in Nepal and may arrange trips to destinations such as Tibet, Bhutan, and India, your personal information may need to be shared with service providers or authorities in other countries.

Such transfers may be necessary for travel permits, accommodation, transportation, visa arrangements, or other services you request.

Where applicable, we take reasonable steps to ensure that your information is handled appropriately and in accordance with relevant legal requirements.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information to:

• Complete bookings and provide travel services

• Maintain business and financial records

• Fulfill legal and regulatory obligations

• Resolve disputes and enforce agreements

• Address customer service and safety matters

When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it, subject to applicable legal requirements.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal information is limited to those who reasonably need it for business or service-related purposes.

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and your browsing experience.

These technologies may be used to:

• Enable essential website functions

• Remember user preferences

• Understand website traffic and visitor behavior

• Improve website performance

• Support analytics and marketing activities, where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

9. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, booking services, or payment providers.

We are not responsible for the privacy practices, content, or security of these external websites.

When you visit a third-party website or provide information to an external service, its own privacy policy and terms will apply. We encourage you to review those policies before sharing your personal information.

10. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where legally permitted

• Withdraw consent where processing is based on consent

• Object to certain uses of your personal information

• Request information about how your data is collected and shared

• Opt out of promotional communications

To exercise these rights, please contact us using the details provided below.

We may need to verify your identity before processing your request. Certain information may need to be retained to meet legal obligations or complete services you have requested.

11. Marketing Communications

We may send you travel updates, newsletters, special offers, and promotional information where permitted by applicable law.

You may opt out of promotional emails at any time by using the unsubscribe option provided in the email or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send essential messages regarding your bookings, payments, itinerary changes, and travel safety.

12. Children’s Privacy

Our website and services are not intended for children to use independently without appropriate supervision or authorization.

Where a child participates in a trip, we may collect the information necessary to arrange the booking and support their safety through a parent, legal guardian, or authorized representative, as required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us:

Active Altitude Treks & Expeditions Pvt. Ltd.

Address: Thamel, Kathmandu, Nepal

Phone: +977-9843136158 (Shere)
Phone: +977-9851119175 (Bise)

Email: info@activealtitudetreks.com
Email: activealtitudetrek@gmail.com

Website: https://activealtitudetreks.com

We will make reasonable efforts to respond to your privacy-related inquiries and address your concerns.

Active Altitude Treks & Expeditions Pvt. Ltd.
Thamel, Kathmandu, Nepal